• HAVE QUESTIONS?
  • HAVE QUESTIONS?
  • HAVE QUESTIONS?

HAVE QUESTIONS?

Frequently Asked Questions

What is the difference between Raw and Virgin hair?

Raw hair is sourced from a single donor, which ensures it remains free from chemicals and that the cuticle stays intact. This contributes to a longer lifespan of up to 10 years.

Virgin hair, on the other hand, is sourced from multiple donors. While it is still considered high quality and also free from harsh chemicals, there are different grades of virgin hair. We offer 14A, the highest grade, which has a lifespan of 5 to 7 years. Additionally, we provide 12A, which may come with a steam texture and has a lifespan of 3 to 5 years.

How long is shipping?

Shipping usually takes 1-2 days for regular orders, while custom orders may take 3-7 days due to the customization process. Sign up to get notified about overnight shipping on all orders.

how fast is delivery?

Your package will be delivered within 2 to 5 days.

Return Policy

Refund and Return Policy